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  • Can I schedule an appointment to meet with you in-person?
    Yes you can. We like to meet are your place of business or we can meet at your local coffee shop. Give us a call at 406-241-0458
  • How may I contact my Media Pro (photographer/videographer)?
    Our office will communicate any assistance you may need. All questions or appointment requests we ask you communicate it to our office before hand. Any information needed for the Media Pro will be relayed and communicated to them by our off staff.
  • What are your hours of operation?
    Our office hours and media days are Monday-Friday from 9am to 5pm.
  • Do you work on the weekends?
    Our weekends are reserved for weather delays during the week and commercial productions.
  • How do I book an appointment?
    You can book your appointment by clicking Book Now at the top right of our website.
  • What are your real estate marketing services?
    Photo Session: This session is designed for residential real estate properties that are going to be listed on the market. Expect interior, exterior, and drone photography with this session. As always, next-day delivery is provided. Video Walkthrough Tour: Cinematic video tours showcase your property in a way that will awe your audience - with smooth movements and aerial shots, all in vivid high definition. Expect video delivered within 2 business days. 3D Matterport Scan: Create 3D walk-throughs, schematic floor plans, generate wall room & wall measurements, and more with our 3D scanning capabilities. Our scans cover the interior of your property at a 3D viewpoint. 2D to Scale Floor Plan: Showcase your property with a 2D floor plan scan generated at your listing. Receive next day delivery with all floor plans. Video Reel Made for Social Media: Get social! This vertical video is filmed, edited & sized for social media, created with a modern audience in mind, with a quick, 30 second overview of the property. Photo Reel Made for Social Media: Get social! This vertical video includes an exported video reel sized for social media, created with a modern audience in mind, with a quick overview of the property photos. 3D Rendering: We take basic 2D floor plans and enhance them into a more visual and graphic 3D edition giving builders and buyers a great way to showcase a home or commercial space before it’s built.
  • How long does it take to get my photos back?
    Our promise is next-day delivery, with most of the time media being delivered back to you before 12pm the next day. Please allow until 5pm, end of business day, in general for your photos to arrive back to you via email.
  • How long does it take to get my video back?
    We promise 1-5 business day delivery, with most of the time media delivered back to you within 2 business days. Please allow up to 2 business days in general for your video to arrive back to you via email.
  • Do you accept lockbox codes and /or other modes of entry other than me meeting you?
    Yes we do. This is our preferred method of entry.
  • Do I or the homeowner need to be present at the time of my appointment?
    To ensure the appointments success, we advise that no one be present at the property (including agent and homeowners). Should it be imperative the agent and/or homeowner be present, please keep in mind our Media Pros may ask anyone present to remain in one room/area for the duration of appointment. This allows our Media Pros to focus, not miss shots, and produce the best work possible.
  • How do I cancel/reschedule my appointment and are there any fees?
    If you need to reschedule your upcoming appointment, you can click the Change/Cancel appointment in your client portal on the order and reschedule for a better time and day that works for you. You can login here: www.listings.kilnmediahub.com Any cancellation and/or rescheduling of appointment within 24 hours of the scheduled appointment will result in a $80 fee. Though we do not charge for a rescheduling fee due to weather related circumstances, it is at the client’s discretion if they would prefer to reschedule the set appointment due to weather related circumstances. Most of the time we will complete all the interior services and come back on a better day to complete the exterior. NOTE: We cannot provide aerial/drone services while it is raining/there is moisture in the air or during hazardous wind conditions. The drone may not fly when the temperature is below 15 degrees.
  • Do you perform services for rental properties, including but not limited to airbnb, verbs, general rental properties? How is this session different from your listing (produced to go onto the market for purchase) marketing?
    Yes, we do provide these services for rental properties! With our rental services pricing, our cost for in perpetuity licensing is built into the cost, noting you will be utilizing the media at an extended licensing in perpetuity, unlike our real estate market services with a momentary value on the license of the media (expiration at time of sale).
  • Do I own my media once delivered to me and services completed by your company?
    We retain ownership of all media. Please refer to our terms and conditions when booking.
  • Do you only working in the real estate industry?
    No we do not. We will also work with different vendors including but not limited to builders, businesses, brokerages, restaurants, car dealerships, and gyms. If you need digital media, we got you covered!
  • What types of media do you produce for businesses?
    We produce commercials, promo videos, social media videos, website videos, and all scopes of photography.
  • What does the turnaround time look like for commercial video & photo production?
    Please allow 1-2 weeks for media turnaround for all commercial production.
  • How many rounds of revisions do you provide?
    All of our video production comes with one round of revision upon receipt.

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